Together with our Platinum and Gold partners, we are excited to announce the formation of a dedicated group to plan the topics and sessions for the 2024 Summit. This year, we are introducing an Innovation Corner to explore the future of retail.
November 13 - 14
The summit for retail excellence in the Nordics
Key Sessions
Top industry leaders will come together to discuss the future of retail and payments. The event will focus on emerging innovations, optimizing global transactions, and strategies for building stronger customer connections. Additionally, we'll explore the importance of a culture that embraces failure and the transformative role of AI in retail. This is a must-attend event for those looking to stay ahead in a rapidly evolving industry.
The Shopping Experience of the Future
Tier 1 Nordic merchants will showcase how open, user-friendly payment and authentication solutions can empower merchants by supporting cost-effective payments, loyalty programs, and enhanced customer journeys using open standards.
Enhancing Global Payment Performance
Dive into the latest advancements in payment solutions that increase transaction efficiency and reliability while gaining deeper insights into customer behaviors.
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Increasing Customer Engagement
Discover data-driven strategies for building stronger customer relationships through personalized interactions.
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Retail Media
Learn how unifying inventory, data, and loyalty programs can create an integrated retail media network that enhances customer engagement and outreach.
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Disruption in Nordic Supply Chains
Discover how a global disruptor is shaking up supply chains and impacting local businesses.
Agenda 2024
Day 1
Registration
Registration
⏰
8:30
Registration at Clarion Hotel Malmö – Coffee and Mini Sandwiches
Speaker
Opening speech
⏰
9:00
Iren Tranvåg
Opening speech by Nordic Initiative
Speaker
Nordic Initiative Achievements to Date
⏰
9:10
Kai Lindström
Presented by Kai Lindström, S Group
Speaker
Nordic Merchant Service Framework
⏰
9:25
Erik Marcus Torkildsen
Presentation by Erik Marcus Torkildsen, Rema 1000
Fireside Chat
Fireside Chat: Exploring Merchant Service Frameworks
⏰
9:40
Erik Marcus Torkildsen, Santiago Cabeza
Featuring Erik Marcus Torkildsen, REMA 1000, and Santiago Cabeza, Nexo Standards
Speaker
Nordic Payment Initiative
⏰
10:00
Kristian Bjørseth
Presentation by Kristian Bjørseth, Coop
Speaker
Market Insights
⏰
10:20
Market Insights by Worldpay, Qvik, and Flagship
Audience discussion
Grab Your Coffee, Pick a Table, and Dive into the Discussion Topics
⏰
11:00
- Audience Discussion Time, Engage and Share
- Table Conclusions and Presentations
Keynote
Spenn - The future of loyalty innovation
⏰
11:40
Christoffer Sundby
Christoffer Sundby, CEO at Spenn, introduces the new member currency app
Keynote
The journey of Payment in Norwegian Air
⏰
12:00
Dagfinn Misund, Torstein Alkanger
Dagfinn Misund, Head of Payment and Fraud, and Payment Manager, Torstein Alkanger
Speaker
Nexi Group: Customer-Centric in a Shifting Digital Landscape
⏰
12:20
Lars Erik Tellmann
Customer-Centric in a Shifting Digital Landscape By Chief Regional
Officer Lars Erik Tellmann
Speaker
Worldpay: A Global View on Evolving Customer Expectations
⏰
12:30
James Fry
A Global View on Evolving Customer Expectations by James Fry, Senior
Vice President
Panel debate
Meeting Customer Needs: Which Supplier Stands Out?
⏰
12:40
Lars Erik Tellmann, James Fry, Philip Konopik, Peter Olbing
● Philip Konopik, Regional Managing Director Nordics & Baltics, Visa
● Peter Olbing, Head of Retail & Commerce, Northern Europe, Mastercard
● Lars Erik Tellmann, Nexi Group
● James Fry, Worldpay
● Moderator: Birgitta Søderlund Rietz, Global Product Owner - Payments, H&M
Panel debate
Merchants – Choosing the Right Partner
⏰
13:00
Birgitta Søderlund Rietz, Torstein Alkanger, Erika
Taima
● H&M, Birgitta Søderlund Rietz, Norwegian Air, Torstein Alkanger, Finnair, Erika Taima,
Director Payment Vendor Relationships & Contracts
● Moderator: Lars Erik Fjørtoft, Partner PWC
Lunch
Lunch
⏰
13:15
Mingling Lunch at the Exhibition Area
Keynote
Navigating the Road ahead
⏰
14:00
Kristian Elvefors
Keynote by Kristian Elvefors, Head of Global Commercial at Polestar “Navigating the Road ahead”
Speaker
Game-Changing Payments
⏰
14:30
Lars Andersen, Petri Ahti
Creating a Seamless, Cashless Olympic Village Experience!
presented by Market Pay, Lars Andersen Director Product and Sales, and CCO Petri Ahti
Speaker
Trumf Pay
⏰
14:40
Kristin Bigseth
Kristin Bigseth, CEO of Trumf, will present NorgesGruppen’s successful concept, Trumf Pay.
Coffee break
Coffe break
⏰
15:00
Panel debate
Strengthening Nordic collaboration to boost customer engagement
⏰
15:20
Odd Birkenes, Per Harald Strøm, Vegard Heir, Anders Môlgaard Pedersen
NorgesGruppen, Odd Birkenes, Head of Value Added Services. DNB, Per Harald Strøm,
Business Developer Payment, Vipps, Vegard Heir, Chief Commercial Officer and Sveriges
Riksbank, Anders Môlgaard Pedersen, Senior Advisor
Moderator: Lars Erik Fjørtoft, Partner PWC
Audience discussion
Audience discussion
⏰
15:40
Engage and Share!
Each table will discuss the topic and share their key insights.
Closing remarks
Closing remarks
⏰
16:00
Closing remarks Day 1
Aperitif
Aperitif
⏰
19:00
Aperitif on Floor 1
Dinner
Dinner and Mingling
⏰
19:30 - 00:00
Buffet Dinner and Mingling in the Restaurant, Floor 2
Day 2
Reflections
Reflections gathered so far throught the Summit
⏰
9:00
Keynote
Ghostar Agency
⏰
9:15
Bengt Wessborg
Bengt Wessborg, Co-founder of Ghostar Agency, E-commerce &
Generative AI Specialist
Speaker
A Fast-Growing, High-Margin Revenue Source
⏰
9:45
Johan Thorbjørnsson
Introduction to the topic by moderator Johan Thorbjørnsson, World leading
Commerce & Retail Media strategic advisor
Speaker
A Successful Case Study and a Source of Growth
⏰
10:15
Ahold Delhaize
Ahold Delhaize: A Successful Case Study and a Source of Growth
Audience discussion
Audience Discussion Time: Engage and Share
⏰
10:25
Each table will discuss the topic and come up with answers. Be prepared to share your table’s insights with everyone afterward.
Conclusion
Table conclusions and presentations
⏰
10:40
Table conclusions and presentations
Coffe break
Coffe break
⏰
11:00
Speaker
Visa, Protecting Retailers - AI Powered Payments and Fraud
⏰
11:20
Anil Toraty
Visa, Protecting Retailers - AI Powered Payments and Fraud by Anil Toraty
Head of Risk Optimisation, Supervisory and Strategy for Visa Europe
Keynote
The Temu Disruption in Nordic Supply Chains
⏰
11:40
Erling Ølstad
CEO of Mester Grønn, Erling Ølstad, reveals the hidden challenges Nordic flower importers face in the wake of Temu’s rapid rise. Hear his firsthand account of how this global disruptor is reshaping supply chains and impacting local businesses.
Panel Debate
How Temu Impacts Nordic Imports
⏰
12:10
Panel Debate between Nordic Merchants on how Temu impacts Nordic Imports
Audience discussion
Audience Discussion Time: Engage and Share
⏰
12:40
Each table will discuss the topic and come up with answers.
Closing remarks
Closing remarks
⏰
12:55
Lunch
Lunch
⏰
13:10
Lunch then departure home
November 22, 2023
Day 1
Heading 5
Grand opening of the nordic expo
10:00 - 10:30
Heading 5
From loyalty to customer how do we win
10:30 - 11:00
Heading 5
Registration at Scandic Nordic in Malmö
11:00 - 11:30
November 23rd
Day 2
10:00 - 10:30
Grand opening of the nordic expo
Heading 5
10:30 - 11:00
From loyalty to customer how do we win
Heading 5
11:00 - 11:30
Registration at Scandic Nordic in Malmö
