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Together with our Platinum and Gold partners, we are excited to announce the formation of a dedicated group to plan the topics and sessions for the 2024 Summit. This year, we are introducing an Innovation Corner to explore the future of retail. This initiative aligns perfectly with our value proposition and underscores our commitment to pioneering excellence, setting new industry standards, and delivering dynamic, customer-centric experiences.

November 13 - 14

The summit for retail excellence in the Nordics

Agenda for the 2024 Summit
to be announced

Theme on the 22nd

Embark on a journey into the visionary landscape of the Nordic retail community, where we explore their aspirations and unveil a strategic approach to conquering the challenges inherent in achieving retail excellence.

 

Join us as retail leaders share insights into the focal points that occupy their thoughts during the late hours, and the boundless curiosity that propels during the morning, eagerly anticipating what tomorrow holds in the dynamic world of retail. Get ready for an immersive experience that delves into the heart of retail innovation and leadership.

Theme on the 23rd

Immerse yourself in the insights and connections gained from engaging with thought leaders and peers within the Nordic retail community. As we transition from absorbing knowledge to actionable strategies, we'll systematically break down challenges into discussions that chart our course forward.

 

Join us in exploring the trains leaving the station, and those poised for departure. By the end of this day, expect to walk away with a crystal-clear perspective on the definitive path forward. Let's navigate the future of retail together!

November 22, 2023

Day 1

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Grand opening of the nordic expo

10:00 - 10:30
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From loyalty to customer how do we win

10:30 - 11:00
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Registration at Scandic Nordic in Malmö

11:00 - 11:30

Agenda 2023

November 22 - 23 -Malmö, Sweden

9:00

Registration

Registration at Clarion Hotel Malmö

Registration

60

10:00

Iren Tranvåg

Speech

Opening speech by Nordic Initiative

Grand opening and Context

10

10:10

Chris Skinner

Keynote Speaker

Elaborating copernicus commerce

Grand opening and Context

20 (+5)

10:35

Christoffer Sundby, Håvard Hovdahl

Keynote Speaker

Next generation loyalty

Grand opening and Context

40

11:15

Short break

30 minute break

Break

30

11:45

Ann Kirstine Havsteen

Keynote Speaker

Loyalty and how to drive personalization

Grand opening and Context

20

12:05

Networking lunch

Networking Lunch

Lunch

85

13:30

Magdalena Rohdin Hurtig

Keynote Speaker

SAS EuroBonus a nordic flagship

The big thoughts

20 (+5)

13:55

Chang Choo

Keynote Speaker

Disruptive innovation

The big thoughts

20

14:15

Short break

30 minute break

Break

30

14:45

Yuriy Kostenko

Keynote Speaker

Trends reshaping Nordic markets and the global scene

Crystal bowl through a retail lense

20 (+5)

15:10

Kai Lindstrøm, Kristian Bjørseth, Birgitta Söderlund Rietz, Jarle Hammerstad, Chris Skinner

Panel dialogue

Charting the course of Nordic retail payment

Crystal bowl through a retail lense

25 (+5)

15:40

Patrik Odstam

Keynote Speaker

The Espresso House Story

Crystal bowl through a retail lense

30 (+5)

16:00

Chris Skinner, Iren Tranvåg

Closing remarks

Closing remarks

Closing remarks

20

19:00

Summit dinner

Wonderful networking summit dinner

Dinner

240

Image of Clarion hotel Malmö

In the heart of Malmö

The venue will host a retail community partners expo showcasing services in action supporting sustainability challenges, automation and self managed consumer journeys and retail platforms.

Clarion Malmö 2 Dag Hammarskjölds torg, Malmö Skåne 211 18

Stay updated on the

latest news

Get updates about latest keynotes, schedules and changes in the agenda. We cant wait to see you there!

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November 23rd

Day 2

10:00 - 10:30

Grand opening of the nordic expo

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10:30 - 11:00

From loyalty to customer how do we win

Heading 5
11:00 - 11:30

Registration at Scandic Nordic in Malmö

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Five planned sessions

The shopping experience of the future
Enhancing Global Payment Performance
How to increase customer engagement
Failing forward, do we have a culture for failing?
AI´s impact on the Retail industry
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