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The Summit for Retail Excellence

Erika Taima

Director, Payment vendor relationships & contracts

Finnair

Passionate for continuous business development to provide excellent customer experience and at the same time meeting commercial business targets. Interested in leading challenging business transformation projects. Visionary thinking for developing businesses. Strong customer service background has brought a deep understanding of customer needs and means to develop customer experience further.


Strong IT background allows us to see digitalization and robotization possibilities in business development. Wide business experience provides a good foundation for process optimization and in-sourcing / out-sourcing opportunities. Line manager experience provides solid understanding to lead change from people's perspective.


Internationally experienced, both lived abroad in Sweden, Germany and Austria as well as always working in an international environment. Experience in working at all levels of organization, global, Europe region level as well as on country level operations.


Energetic, highly committed and open style. Able to cope well with high pressure and tight schedules. Independent working style with fast decision making skills. Great change management skills. Planning both at strategic level as well as on detail level. Fast learner.

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