Day 1
The new customer reality
When AI becomes the customer
As agents begin to discover, compare and buy, who owns the customer relationship, and how ready are retailers?
Foundations merchants can shape
Merchant identity, shared standards and interoperability could turn common challenges into a stronger position for European commerce.
Winning and keeping the digital customer
AI, data, Retail Media, loyalty and trust are changing what it takes to remain the customer’s preferred destination.














